HEARD helps you discover the "why" behind customer behavior through short, AI-powered interviews. Tell HEARD about your research goals and it will conduct hundreds of customer interviews to deliver the insights you need to make better decisions, fast.
Get Early AccessInstead of spending days agonizing over what to ask and how, tell HEARD about your research goals and it will suggest the right questions to ask. After you choose your top questions, we'll create an interview link you can send to your customers.
After your customers receive an interview link, they can drop in and chat with HEARD whenever they want. In every interview, the AI adapts the questions it asks based on what participants say in real-time, just like a human interviewer would. HEARD can conduct hundreds or thousands of personalized interviews that dig deep to uncover unique insights in a few hours or days.
HEARD transforms the raw data from interviews into a set of insights you can start using immediately. Our AI analysis merges quantitative measurement with qualitative storytelling by surfacing high-level themes as well as customer quotes. Discover something you want to dig deeper on? Don't wait until your next round of research — add more questions to the list and start getting answers immediately.
Use HEARD to make every team more customer-centric, from customer research to product development, marketing, business strategy and beyond.
Get to the bottom of why customers aren’t converting, or what keeps your most loyal customers coming back for more.
Deep and contextualized feedback enables your team to better understand and prioritize how to improve your product.
Develop nuanced customer profiles that align teams around a single answer to the question “Who do we serve and why?”
Develop a brand customers love by better understanding what they value and how they perceive your product.
Ensure you understand the customer needs before building out new products or expanding to new markets.
Learn how marketing messages land on your customers so you can improve before shipping your next campaign.