HEARD uses AI to moderate short customer interviews that ask the right questions to go beyond surface-level feedback. Make decisions with confidence by uncovering what really matters to your customers, fast.
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Instead of spending days agonizing over what to ask and how, just get started with an initial set of questions and the AI can help you create a comprehensive list. During interviews we’ll optimize in-real time to make sure you're always asking the most valuable question.
Find meaningful insights through AI-powered interviews that adapt instantly based on what your customers say. HEARD can have personalized conversations with hundreds or thousands of people within a few hours to deliver thorough and complete insights.
Our AI analysis merges quantitative measurement with qualitative storytelling; surface high-level patterns as well as personal customer quotes. Discover something you want to dig deeper on? Don't wait until your next round of research — add more questions to the list and start getting answers immediately.
Use HEARD to make every team more customer-centric, from customer research to product development, marketing, business strategy and beyond.
Get to the bottom of why customers aren’t converting, or what keeps your most loyal customers coming back for more.
Deep and contextualized feedback enables your team to better understand and prioritize how to improve your product.
Develop nuanced customer profiles that align teams around a single answer to the question “Who do we serve and why?”
Develop a brand customers love by better understanding what they value and how they perceive your product.
Ensure you understand the customer needs before building out new products or expanding to new markets.
Learn how marketing messages land on your customers so you can improve before shipping your next campaign.